About the vintage finds
Are all items truly vintage?
Yes, every item in our shop is carefully hand-selected and at least 20 years old. As these are authentic vintage and antique products, they may show signs of wear appropriate for their age.
What is the condition of the product?
The condition of each item is described as accurately as possible in the product description. Any damage or noticeable imperfections are always clearly stated and photographed. Please read and view everything carefully before making a purchase.
Can I reserve an item?
Due to their unique history, most of our items are one-of-a-kind and often only available once. Once an item is sold, we generally cannot restock it. Therefore, we recommend not waiting too long if you have found something special. Unfortunately, it is not possible to reserve items. Gone is gone!
How should I clean my vintage item?
Beautiful vintage items have already lived a full life. To keep the beautiful colors, unique details, and materials looking their best for as long as possible, we advise always washing them by hand. Dishwashers are often too powerful, which can fade colors and damage materials. It is also not advised to clean vintage items with overly aggressive cleaning agents.
Do you also search for items on commission?
Have you been searching for that one specific vintage item for a long time, but can't find it anywhere? Let me know! I would love to hunt for it during my searches. Send an email with your wishes and possibly an example photo to vintagebylexie@gmail.com, and I will see what I can do for you without obligation.
Shipping & Collection
How are my fragile items shipped?
Fragile items are packed with extra care to prevent breakage during transport. As we operate sustainably, we utilise pre-used packaging materials and boxes as much as possible.
What are the shipping costs?
The shipping costs depend on the size and weight of the order. Small packages are shipped via PostNL; large or fragile items can be collected in Blaricum (by appointment only).
Can I also pick up my order?
Yes, you can pick up your order for free in Blaricum. During checkout, select the 'Pick up' option, and we will contact you to arrange a collection appointment. Purchased items are stored for a maximum of 2 weeks, after which they will be offered for sale online again.
When will my order be delivered?
We aim to process and ship all orders within 3 to 5 business days. Once the order has been shipped, the delivery time within the Netherlands is generally 1 business day.
Please note that the stated delivery times are indicative and may vary due to carrier busyness, public holidays, or other circumstances beyond our control. Once the order has been shipped, you will receive a Track & Trace link with which you can follow the progress of your package.
Payment & International Shipping
Which payment methods can I use?
In the webshop, you can pay securely and easily via iDEAL, Bancontact, and Credit Card. Once the payment has been completed, we will immediately start processing your order.
Do you also ship internationally?
Yes, we ship vintage finds to the Netherlands as well as all other countries in Europe, the UK, US, and Canada. Please note that shipping costs and delivery times for shipments outside the Netherlands differ from the standard rates within the Netherlands.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Returns & Complaints
Can I return a vintage item?
Yes, you have the right to return your order within 14 days of receipt. The item must be returned in the same undamaged condition as when delivered. The shipping costs for returns are at your own expense.
To which address should I send my return?
If you wish to return an item, you can send the package (after notification by email) to our return address. You will receive this address from us once you register the return via vintagebylexie@gmail.com.
When will I receive my money back after a return?
As soon as we have received the item in good, undamaged condition, we will process the return receipt. You will receive the purchase amount (excluding the incurred shipping costs) back within 14 days to the account you used for payment.
What if my package arrives damaged?
Should something unfortunately go wrong during transport, please contact us within 48 hours of receipt. Send clear photos of the damaged item and packaging to vintagebylexie@gmail.com so we can offer a suitable solution.