Refund policy
Consumers within the EU have a statutory right to withdraw from their online purchase within 14 days of receiving the product, without giving any reason.
- Notification: The Buyer must notify the Seller of their intent to return the item in writing via email within this 14-day window.
- Return Shipping Costs: All direct costs for the return shipment shall be borne entirely by the Buyer. This explicitly applies to shipments that cannot be returned by regular post due to their size or heavy weight (such as furniture, large mirrors, or fragile lamps).
- Risk of Return Shipment: The Buyer bears the full risk of the return shipment. Damage, breakage, or loss during return transit is at the Buyer’s risk. The Seller strongly advises the Buyer to opt for an insured and registered shipping method with track & trace.
- Condition of the Product and Depreciation: As these are unique vintage or second-hand products, all items are photographically documented prior to shipment. The Buyer may only unpack or inspect the product to the extent necessary to assess its nature and characteristics. If the product is returned damaged, incomplete, modified, or with additional signs of use, the Buyer is liable for the depreciation. This depreciation may amount to up to 100% of the purchase price and will be deducted from the refund.